Information We Handle
When you open an account we ask for your mobile number, a password and enough detail to verify withdrawals—usually your name and a payment-account reference. When you deposit through Touch 'n Go eWallet, Boost or GrabPay, we record the transaction ID, amount and timestamp so we
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can match the funds to your account balance. We store session data—device type, IP address range, login times—to spot unusual access patterns and keep your account safer. We never ask for your wallet PIN, and we do not hold full card or bank-account numbers; the payment
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provider handles that layer. Our chat transcripts stay on file for six months to help resolve disputes, then we delete them unless local law requires longer retention. Cookies track whether you are logged in and remember language preference; we do not use tracking pixels for ads
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because we are not an ad-funded site. If local law permits account access in your region, every item above applies; if it does not, we will not process your registration.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.